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. . .Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed by the Consumer Reports National Research Center had done so in the previous year—to question a bill, request a repair, return ill-fitting merchandise, and more. And many of them didn't like the experience.
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It's harder than ever to tell if that email, text, or phone call is from someone trying to steal your money, personal information, or both. What you need to know now.
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